Retail Innovation, Store Concepts & Frictionless Commerce
Where are retailers removing friction from the buying journey — and how are they actually doing it?
Key Strategic Questions
- Where are retailers removing friction from the buying journey, and how are they actually doing it?
- How are multisite retailers evolving their design-related decisions to optimize current fleets and new formats/prototypes?
- Small-format retail concepts and localized boutique models
- Strategies for integrating online and offline retail experiences to create a seamless customer journey
- Fulfillment fallback menus and inventory routing inside the shopping journey