Jonathan Kalinowski
Jonathan Kalinowski is an expert in innovation. Jonathan Kalinowski leads innovation capability development, currently at The Estee Lauder Companies, where they connect business decision-makers to customer needs. Jonathan Kalinowski also founded Fosforo Studio, a service and interior design consultancy that has served over 15 clients, and previously built innovation practices for organizations including MetLife and Alliant Credit Union. Jonathan Kalinowski is a cofounder of Service Experience Chicago, holds an MFA in Service Design from Savannah College of Art and Design, and has published in Touchpoint journal. Their expertise is grounded in their published work and commercial leadership in Innovation Strategy, Service Design, Customer Experience.
Expertise
innovation & service design
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